For home owners safety all email enquiries are moderated to help protect against scams, spam and other unsolicited emails. However it is not always possible for us to determine whether an enquiry is genuine or not. The information below outlines some of the things to keep in mind when dealing with email enquiries.
1) Email Bounces - If your email bounces when replying to an email enquiry it's possible the email account has been removed due to abuse. In most cases this is an indication that the email was a fake or scam of some sort. On occasion it is also possible that the person entered their email address incorrectly, in which case they are also required to include a phone number as a second contact option.
2) False Phone Number - For extra security and as an additional means of contact all enquiries made are required to include a phone number. People interested in your house rental and making a genuine enquiry will include their contact phone number. If the phone number provided is false take extra caution when dealing with the enquiry.
Q: I sent a test email and I didn't receive it, is my contact form working?
A: Yes the contact form is working as intended. The contact form logs all messages and ques them for moderation. Messages containing offensive language, spam content or messages that are deemed potentially fraudulent may be be filtered out completely or in some cases delayed. Messages that are approved are sent onto the advertisers contact email address. If you have not received an expected email please also check your spam/junk mail folder in case the messages have been mistakenly flagged as spam by your email client/provider.
We've outlined some common scamming methods used in relation to property rental that target the home owner and some tips to help avoid them.
Some Tips to avoid scams