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Email Enquiries

For home owners safety all email enquiries are moderated to help protect against scams, spam and other unsolicited emails. However it is not always possible for us to determine whether an enquiry is genuine or not. The information below outlines some of the things to keep in mind when dealing with email enquiries.

Signs of a non-genuine email enquiry

1) Email Bounces - If your email bounces when replying to an email enquiry it's possible the email account has been removed due to abuse. In most cases this is an indication that the email was a fake or scam of some sort. On occasion it is also possible that the person entered their email address incorrectly, in which case they are also required to include a phone number as a second contact option.

2) False Phone Number - For extra security and as an additional means of contact all enquiries made are required to include a phone number. People interested in your house rental and making a genuine enquiry will include their contact phone number. If the phone number provided is false take extra caution when dealing with the enquiry.

FAQ

Q: I sent a test email and I didn't receive it, is my contact form working?
A: Yes the contact form is working as intended. The contact form logs all messages and ques them for moderation. Messages containing offensive language, spam content or messages that are deemed potentially fraudulent may be be filtered out completely or in some cases delayed. Messages that are approved are sent onto the advertisers contact email address. If you have not received an expected email please also check your spam/junk mail folder in case the messages have been mistakenly flagged as spam by your email client/provider.

Avoid Rental Scams

We've outlined some common scamming methods used in relation to property rental that target the home owner and some tips to help avoid them.

Common scams to be aware of when advertising a rental

  1. Sending an amount greater than the required deposit - This common rental scam involves the scammer sending the home owner a deposit amount that is greater than the actual rent deposit required. The scammer explains why the cheque is higher than the required deposit and eventually asks the home owner to return the difference or some of the difference to them to facilitate their arrival or for some other reason. Home owners who recieve such payments and then send back money may discover days later that the initial payment from the scammer was invalid.

Some Tips to avoid scams

  • Ask for a non-refundable booking deposit
  • Don't accept or process deposits that are greater than the required amount.
  • Remember cheques and postal orders can be faked, some may even include printed phone/help line numbers which may be connected to the scam.
  • Remember cheques can take a few days to clear fully, check with your own bank to make sure they have been processed completely and are fully approved.
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